Why book this course?

One of the least pleasant aspects of management is having to deal with staff who are not performing to an acceptable standard. While rare, this situation can be difficult for all parties, with a variety of reasons why an employee might be underperforming. Addressing these issues requires a deft touch and strong interpersonal skills.

This course explores the practical steps that managers can take, as well as the legal implications of managing poor performance and difficult behaviour. You will learn about the reasons for poor performance, how to motivate people, how to identify issues from bullying to inappropriate behaviour, and how to support and reward positive progress.

Who is the course for?

Our Managing Poor Performance and Difficult Behaviour course is ideal for managers and HR professionals who want to develop better techniques for managing employees. 

All of our learners will benefit from a better understanding of the issues that drive poor performance, and the ability to deescalate difficult behaviour.

What content will the course cover?

• Understanding reasons for poor performance

• What motivates employees to work effectively? 

• Setting effective performance targets and standards of behaviour

• Motivating the unmotivated, disenchanted, under-performing employee 

• Turning negative behaviours into positive and productive performance

• Coping with people who disrupt the team’s performance

• Identifying inappropriate and unacceptable behaviours including misuse of the internet, social media, mobile phones

• Addressing bullying and harassment

• Handling informal conversations to nip issues in the bud

• Giving training and supervision to support performance improvement 

• Delivering quality feedback with assertive communication

• Recognising and rewarding positive progress

• Legal routes: handling disciplinary situations for capability or conduct reasons.

What will I get out of the training?

After attending this course, you will have a better understanding of when “difficult behaviour” becomes “poor-performance”, and the know-how to deal effectively with underperformance and difficult behaviour. We’ll not only empower you to take the right course of action, but give you the tools to identify the right time to step in.

At Kent Trainers we believe in delivering bespoke courses that attend to the needs of local businesses. Learners on our Managing Poor Performance and Difficult Behaviour course will have ample opportunities to ask questions and discuss specific issues with our trainers, gaining unique knowledge and insights that they can apply in their workplace.

What is the duration of this course?

This is a 1-day course.

The timings and format for our courses are as follows:

• In-house & bespoke courses, held virtually or at a venue of your choice

For all in-house training courses, we will adapt the timings and format for each day around the needs of your organisation and team. Please get in touch with us to discuss your requirements.

• Scheduled training courses held at one of our venues

Courses commence at 9:30am and finish at approximately 4:30pm. A hot and cold buffet lunch is included on all our scheduled courses, and refreshments are provided throughout the day.

• Scheduled training courses held virtually

Unless specified, courses commence at 9:30am and finish at approximately 4:00pm.  The day is broken up into modules, both online and offline to ensure engagement and interaction.  We also ensure that there are plenty of comfort breaks throughout the day.