Why book this course?

Our workplaces offer us the chance to work with a wide variety of people. With so many different experiences and perspectives, we tend to see the world in different ways. This diversity provides many positive opportunities - but it can also increase the potential for conflict.

Whether you're experiencing consistently disruptive or aggressive behaviour or sensing more subtle underlying tensions, conflict is a major source of stress, and can affect morale, self-confidence and ultimately productivity. Our course will give you the tools and the confidence to disarm these tensions, and resolve conflict in an amicable way. 

Who is the course for?

This interactive conflict management and resolution training course is ideal for anyone who wants to develop the knowledge, skills and confidence to identify and deal effectively with workplace tensions and conflict.

It may be particularly useful for managers and supervisors who are in a position to resolve conflicts, but the skills it teaches can be helpful for anyone looking to improve their working relationships, and to communicate more effectively.

What content will the course cover?

• Understand the obvious and less obvious sources of conflict at work

• Understanding your working environment 

• Identifying negative working relationships 

• Resolving conflict between individuals

• Using healthy and positive conflict to reach agreements and goals

• Identify your own preferred style when dealing with conflict 

• Using assertive behaviour to maintain control

• Practice effective communication to facilitate resolution

• Develop a personal plan for dealing with conflict situations.

What will I get out of the training?

Our Conflict Management and Resolution in the Workplace course will help you to proactively identify and manage conflict at work. By learning about sources of conflict, the working environment and how to tackle conflict at an early, informal stage, you’ll prevent issues from escalating into serious disputes that require the use of formal procedures.

At Kent Trainers, we’re proud to take a personal approach to training. Learners on our Conflict Management and Resolution in the Workplace course will benefit from individual discussions and feedback, sharing the issues they face in their workplace and receiving tailored advice on how to solve them.

What is the duration of this course?

This is a 1-day course.

The timings and format for our courses are as follows:

• In-house & bespoke courses, held virtually or at a venue of your choice

For all in-house training courses, we will adapt the timings and format for each day around the needs of your organisation and team. Please get in touch with us to discuss your requirements.

• Scheduled training courses held at one of our venues

Courses commence at 9:30am and finish at approximately 4:30pm. A hot and cold buffet lunch is included on all our scheduled courses, and refreshments are provided throughout the day.

• Scheduled training courses held virtually

Unless specified, courses commence at 9:30am and finish at approximately 4:00pm.  The day is broken up into modules, both online and offline to ensure engagement and interaction.  We also ensure that there are plenty of comfort breaks throughout the day.