Why book this course?

As an administrator or office manager in a busy workplace, you will be used to a fair bit of juggling. New tasks can pop up all the time, and just keeping track of everything can seem like a job in itself. This constant flurry of work and distractions can prevent you from focusing on any one task, and performing it to the best of your ability.

Our Administrator and Office Management Skills course will enable you to get a hold on your workload, and maximise your contribution to the management team. Starting with an understanding of your role in the hierarchy, you’ll learn about time management techniques, being more assertive in your communication, and how to handle difficult situations.

Who is the course for?

This course is ideal for any administrator, office manager or personal assistant wishing to enhance their general effectiveness, confidence and communication skills.

Learners will gain techniques for managing tasks and time, improve their ability to plan and persuade, and handle criticism and conflict without impacting on their work.

What content will the course cover?

• How do you and your manager work together

• Managing your boss – managing upwards

• Managing your time to prioritise your workload 

• Planning and prioritising when working for more than one manager

• Using assertive communication

• Managing your behaviour & emotions

• Persuading & influencing skills

• Handling conflict

• Receiving & giving criticism effectively.

What will I get out of the training?

By taking our Administrator and Office Management Skills course, you’ll receive practical advice on working relationships with everyone in your office, and learn how to enhance your team’s performance by anticipating needs and required actions. This will both improve your own efficiency and satisfaction and the functioning of the people around you.

At Kent Trainers, we’re proud to take a bespoke approach to courses for businesses across the region. Our Administrator and Office Management Skills course will allow you to ask questions and share stories with our trainers and your peers, ensuring that you receive advice and information that applies to your role and workplace.

What is the duration of this course?

This is a 1-day course.

The timings and format for our courses are as follows:

• In-house & bespoke courses, held virtually or at a venue of your choice

For all in-house training courses, we will adapt the timings and format for each day around the needs of your organisation and team. Please get in touch with us to discuss your requirements.

• Scheduled training courses held at one of our venues

Courses commence at 9:30am and finish at approximately 4:30pm. A hot and cold buffet lunch is included on all our scheduled courses, and refreshments are provided throughout the day.

• Scheduled training courses held virtually

Unless specified, courses commence at 9:30am and finish at approximately 4:00pm.  The day is broken up into modules, both online and offline to ensure engagement and interaction.  We also ensure that there are plenty of comfort breaks throughout the day.