Why book this course?

In organisations of all sizes, even the simplest process can get convoluted over time.  From the desk of Person A to Department B to Section C, steps get missed, orders get confused, and important information gets dropped.  By the end of the process, everyone agrees that something went wrong – but nobody knows quite how to fix it.

Our Process Mapping course posits that the answer is in the title. You’ll be introduced to the principles of process mapping, and how it can help you to identify best practices that can be used across the whole organisation. By learning to visualise and plot the course of a process, you’ll soon be able to construct more efficient and effective ways of working.

Who is the course for?

Our Introduction to Process Mapping course is ideal for managers and supervisors who want to understand what process mapping is, and its many principles and benefits. 

Delegates will learn how to implement a process-based system within their organisation, improving their own organisational skills and planning abilities in the process.

What content will the course cover?

• Understand the process approach and how performance and improvement measures relate to processes including the use of the PDCA cycle

• Describe the process of developing process mapping techniques

• Structuring your system around a process based system

• Identify the key processes within your business for process mapping

• Understand the use of process mapping in identifying both best practice within your business and where efficiencies can be made

• Factors to consider in using process mapping software.

What will I get out of the training?

You will gain a greater understanding of what process mapping is, the value of process mapping and how to conduct it. Along the way, you’ll improve your own awareness of key business criteria and how to manage them, including customer satisfaction and the importance of continual improvement.

At Kent Trainers, we’re proud to accommodate the needs of all businesses in our training. Our Process Mapping course provides hands-on training with practical examples, and ample opportunity for delegates to ask questions. This ensures that everyone’s specific needs are met, and that they receive training tailored to what they need for their role.

What is the duration of this course?

This is a 1-day course.

The timings and format for our courses are as follows:

• In-house & bespoke courses, held virtually or at a venue of your choice

For all in-house training courses, we will adapt the timings and format for each day around the needs of your organisation and team. Please get in touch with us to discuss your requirements.

• Scheduled training courses held at one of our venues

Courses commence at 9:30am and finish at approximately 4:30pm. A hot and cold buffet lunch is included on all our scheduled courses, and refreshments are provided throughout the day.

• Scheduled training courses held virtually

Unless specified, courses commence at 9:30am and finish at approximately 4:00pm.  The day is broken up into modules, both online and offline to ensure engagement and interaction.  We also ensure that there are plenty of comfort breaks throughout the day.