Administrator and Office Management skills

Who is it for?

This Effective and Confident Administrator is for any administrator, office manager or personal assistant wishing to enhance their effectiveness and confidence.

Description

As an Administrator/Office Manager in a busy office, you will be used to ‘juggling balls’.

This Effective and Confident Administrator course will enable you to maximise your contribution to the management team.

You’ll receive practical advice on working relationships with everyone in the office, and how to enhance the team performance by anticipating needs and required actions.

Course content

  • How do you and your manager work together
  • Managing your Boss – Managing Upwards
  • Managing your time to prioritise your workload
  • Planning and prioritising when working for more than one manager
  • Using assertive communication
  • Managing your behaviour & emotions
  • Persuading & influencing Skills
  • Handling conflict
  • Receiving & giving criticism effectively
  • Learning to say “no” and managing your time

Course duration

1 day, normally between 9:30 and 4:30

“After 10+ years working in Admin jobs, I have learned more about my job in one day than in several years!  Thank you very much Leanne.“
EM, Head First

“I was pleased that the course hit all the right notes. Very well structured in a relaxed way.”
MI, Ellenor Foundation

In house options and costs

This course is offered as an in-house option either at your offices or at one of our prestigious venues. If you choose to use one of our venues, room  hire and catering will be charged at our specially negotiated rates.

The cost of an in house course including all training materials for up to 12 delegates is £1,195 plus travel + VAT.

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