Who is it for?
This Effective and Confident Administrator is for any administrator, office manager or personal assistant wishing to enhance their effectiveness and confidence.
As an Administrator/Office Manager in a busy office, you will be used to ‘juggling balls’.
This Effective and Confident Administrator course will enable you to maximise your contribution to the management team.
You’ll receive practical advice on working relationships with everyone in the office, and how to enhance the team performance by anticipating needs and required actions.
How do you and your manager work together
Managing your Boss – Managing Upwards
Managing your time to prioritise your workload
Planning and prioritising when working for more than one manager
Using assertive communication
Managing your behaviour & emotions
Persuading & influencing Skills
Receiving & giving criticism effectively
Learning to say “no” and managing your time
1 day, normally between 9:30 and 4:30
“After 10+ years working in Admin jobs, I have learned more about my job in one day than in several years! Thank you very much Leanne.“
EM, Head First
“I was pleased that the course hit all the right notes. Very well structured in a relaxed way.”
MI, Ellenor Foundation