Who is it for?
This tough conversations course is for any manager, supervisor or HR professional who is concerned about having a difficult conversation in the workplace.
As a manager or HR professional, you sometimes have to have those tough conversations. This might mean tackling a sensitive topic or dealing with conflict. You need to plan the conversation and be prepared to handle it, however it plays out. This course will help you to feel confidentas you approach it, and to respond flexibly to whatever happens.
We will encourage you to bring examples of tough conversations you have had, and tough conversations you know you have to have. Any work-place context will be appropriate; tough conversations with suppliers, customers, colleagues, staff, or your boss.
- Planning the conversation
- Choosing the right time and the right place
- Structuring your conversation
- Dealing with conflict
- Handling sensitive issues
- Saying 'no'
- Coping with aggressive behaviours
- Staying assertive and flexible
- Forming an agreement
- Reflecting on and learning from your tough conversation
1 day, normally between 9:30 and 4:30
£395 (+VAT) per person on scheduled course. £1195 (+VAT) for training at your premises for a group of staff. Unless stated otherwise, travel time is included in the price.