Who is it for?
This Interviewing Skills for Managers course is for any manager or HR professional who undertakes interviews for recruitment, appraisals or disciplinary hearings.
This Interviewing Skills for Managers workshop will teach you how to control an interview and how to use listening and questioning techniques in a constructive way.
You will learn how to probe with the right questions to get the interviewees talking, how to get all the facts, and how to clarify the information.
You will also learn how to make the right decisions using the head rather than the heart.
How to plan and structure an interview
How to prepare appropriate questions
How to create the appropriate environment
Effective questioning with empathy and understanding
Effective listening skills which will facilitate communication
Recording and evaluating interview information to make a decision or recommendation
Capability based interviewing approach for selection
1 day, normally between 9:30 and 4:30