• Performance Management and Appraisal

    Performance Management and Appraisal

    Performance management is about getting the best out of people and helping them achieve their potential. Appraisal is a part of that process.
    Done well, performance management and the linked appraisal meeting will motivate your staff; it should enhance communications and improve working relationships.
    Successfully undertaken, it achieves a shared vision of the purpose and aims of a business and the part the individual plays in that vision.
    It is a continuous process of personal assessment and development of people, closely allied to your business’s key goals. But, more importantly, it is about developing each member of staff as an individual so that they can reach their potential.
    This course shows you how to get it right for your staff, yourself and ultimately your organisation.
     

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  • Tough Conversations

    Tough Conversations

    As a manager or HR professional, you sometimes have to have those tough conversations. This might mean tackling a sensitive topic or dealing with conflict. You need to plan the conversation and be prepared to handle it, however it plays out.  This course will help you to feel confidentas you approach it, and to respond flexibly to whatever happens.
    We will encourage you to bring examples of tough conversations you have had, and tough conversations you know you have to have. Any work-place context will be appropriate; tough conversations with suppliers, customers, colleagues, staff, or your boss.

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  • Internal Auditing for Quality & Environmental Management Systems - ISO 9001 or I

    Internal Auditing for Quality & Environmental Management Systems - ISO 9001 or ISO 14001

    All businesses that operate to the requirements of either ISO 9001 (Quality) or ISO 14001 (Environmental) Management Systems need to carry out an annual internal audit of the whole management system. This is to both retain external certification and ensure that you are operating a robust and effective system.
    Your own staff can carry out these internal audits, but need to demonstrate their impartiality and competence.
    At the end of this one-day course your colleague will be able to understand the importance of internal auditing, their specific responsibilities and how to report the results of the internal audit to both the management of the business and the external assessor.

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  • Managing in a changing business environment

    Change Management

    Businesses have to deal with managing changing circumstances on a regular basis – sometimes as a result of a large corporate restructure, or more commonly, in response to changes within staffing levels, departmental changes or in response to events in the business climate generally.
    This one day bespoke change management course is designed specifically around the challenges and issues facing your organisation.

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  • The Role of the Board and its Directors

    Directors – Roles and Responsibilities

    Too many new directors are not aware of their legal responsibilities and duties.
    This course breaks down the jargon and offers guidance on how to get the best out of theboard, the structure of the board, its relationship with management, and the duties and responsibilities of directors.

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  • Creative Thinking & Problem Solving

    Problem Solving and Decision Making

    Creative and innovative thinking enables managers to achieve the skills and abilities to look at the strategic vision of the business, to allow them to implement these with their teams to provide the excellent levels of service.
    This programme explores exactly what creativity and innovation, is how to nurture it and encourage it and to ensure that it produces deliverable effective solutions.
    It explores different ways of generating original ideas to working towards their effective implementation

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  • Coaching Package for those at the Top

    Coaching Package for Leaders

    Coaching looks at where you want to be, where you are now and the obstacles that are preventing you reaching your goals. Then, in a series of one to one sessions, works at eliminating those obstacles to get you to where you want to be.
    Some of the aspects coaching can cover are:-

    • Challenge
    • Strategy
    • Handling Change
    • Asking those tough questions
    • A thinking partner for support and guidance
    • Providing clarity and broadening the thinking
    • Being a sounding board

    The most important thing about coaching is that it is about YOUR agenda and therefore each coaching package will develop differently, depending on your personal requirements.
     

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  • Project Management – developing and running successful projects (2 days)

    A practical master class for managers needing to develop Project management skills. This course takes delegates through a project from its conception to its ultimate conclusion applying the learning as we go. At the end of the course the delegates will have a clear understanding of project management and the methods used for managing resources.

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  • Managing Remote Teams

    Attending this workshop will equip the Remote Leader with the skills necessary to motivate, engage and manage a virtual or distant team on a day to day basis.  Whether the team is on the road, home-based, or at multi-locations, research has found that employees work more effectively with a sense of belonging that comes from being part of a team.
    We’ll show you how to ensure that your team members feel supported and receive regular communication, feedback and coaching.  The workshop will be participative, and include a mix of trainer led discussions, syndicate exercises and group work.

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  • Recruitment and interviewing

    Recruitment and Selection

    This practical workshop will look at the process of recruitment and selection, from looking to recuit to the “onboarding” of the new employee.
    The workshop will show the importance of preparing both the person specification and the job description to ensure that you reduce the risk of recruiting unsuitable applicants.
    We will focus on the all important interviews, developing the crucial skills to provide a detailed picture of each applicant and their suitability for the role.
    All this has to happen within the boundaries of employment law and this popular course will give you the confidence to recruit the right candidate whilst being aware of all the current legal requirements.

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