Julia is a Chartered Member of the Chartered Institute of Personnel and Development and holds a CIPD Diploma in Training and Development. She has worked in training for about 8 years and prior to this in customer service roles.
A lot of Julia’s experience has been in the water industry, specifically contact centres, however her experience in broadening out to both the public and private sector. She has during this time been an Assessor for Customer Service levels 2 and 3 in addition to coaching and assessing all levels of the Institute of Customer Service (ICS) awards. She is still an active member of the ICS.
Julia’s unique writing and delivery style and the many creative ideas she incorporates into her workshops keep participants involved and interested. Her presence creates a relaxed and comfortable atmosphere in which real learning takes place.